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$99+ Orders Ship FREE to USA
Our "FOR THE PEOPLE" Guarantee
This is a guarantee stating that we back our trip alarms with a 10 year warranty. This also states we back any of our non-trip alarm products with a 1 year warranty. If your trip alarm malfunctions, we will replace the spring or the entire trip alarm, depending on the situation (although, this should never happen with our alarms). This warranty applies to customers that purchase from Fith Ops LLC. No further action is required. If you believe you need a replacement product during the warranty period due to some type of malfunction or other issue, simply contact our support during business hours via phone or email. We will be in touch to make it right.
Cancellation Policy
Please place your order carefully, because Fithops.com does not allow order cancellations; once you place an order, it is usually filled and shipped within 24 hours. We do our best to help our customers, but sometimes we fill and ship your order so quickly that it is out the door before we can locate it.
If you refuse to accept delivery of an order that you placed, then we must charge you the full cost of shipping plus a restocking fee equal to 10% of the value of my order. In this instance, the "full cost of shipping" is the cost to ship from our warehouse to your house, plus the cost to ship back to our warehouse (cost to ship back is the same cost as initial shipping). You will receive back the remainder of your original payment (minus shipping and restocking amounts, as explained above) as a store credit. You will not receive a refund.
Damaged or Missing Product
By placing an order with our website, you agree that once your order has been delivered to the shipping address, you are solely responsible for it. We are happy to return free of charge or exchange any product you receive that is damaged or defective.
Returns and Exchanges
Fithops.com wants to please all of its customers all of the time, but sometimes things just happen and our customers receive product that is damaged or defective (usually due to the carrier). We recognize this and we are here to help. If you receive damaged or defective product, please contact our office as soon as you can. All contact must be made within 30 days of your order date. If our office is made aware of damaged or defective product within thirty (30) calendar days of the date the product was ordered, you will be afforded a full refund, a full store credit, or a free replacement of the defective or damaged product (note that the product must be defective or damaged as inspected by our warehouse team upon return, and note that our office reserves the right to either refund your money, provide a store credit, or replace the product at our discretion). We do our best to make sure that everyone is treated fairly, so just let us know if an issue arises.